DELIVERY

OVERVIEW 

Each Lott Studio piece is handcrafted to your specifications in our Melbourne CBD workshop, ensuring every item is unique and carries its own distinctive hand finish.

Due to the bespoke nature of our made-to-order pieces, please allow up to 2.5 weeks for your creation before it is ready for shipping. For pieces that include stones, please anticipate an additional week for production.

As always, we hold a curated selection of beautifully crafted pieces readily available for purchase. Should you wish to inquire about the availability of a specific piece or need your order by a particular date, please contact us via email or visit our store. We will be delighted to assist you and confirm if your request can be accommodated.

For delivery, we rely on Australia Post for its trusted and reliable service, and we use AusPost Signature on Delivery to ensure that parcels are received by the designated recipient. We encourage you to visit the Australia Post website to check estimated delivery times to your location. If you need expedited shipping for special pieces, we also offer DHL Express Courier as an alternative. Please note that we are unable to deliver to international PO Box addresses.

It is the responsibility of the receiver to provide the correct delivery address details, and to ensure the location is accessible for delivery. We cannot be held liable for delays or issues arising from incorrect or incomplete address information, or for parcels that have not been collected from a collection location within the designated collection window. We also cannot be held liable for issues exclusive to the delivery provider.

Once the parcel is signed for, it is considered received by the designated recipient and is then in the care of the customer. Please be aware that once the parcel has been signed for, it is no longer covered for loss.

Customs duties, foreign taxes, and other fees associated with international shipping are the responsibility of the customer. We recommend checking with your local customs office for additional details.

For information regarding all of our studio policies please visit our Terms & Conditions page.

AUSTRALIA

Standard Shipping with Signature: $12

Express Shipping with Signature $20

Complimentary shipping is available for all orders over $150.

All prices on our site are displayed in Australian Dollars (AUD) and will be charged in AUD. Shipping within Australia will take approximately 3 – 7 working days. For Express Post, please email customer service at info@lottstudio.com.au.

DHL Express Courier: Please email us for a quote. It is best to expect prices from $135, depending on your location.

INTERNATIONAL

Standard Shipping with Tracking: $45

Express Shipping with Tracking: $70

For purchases over $1000 AUD, we recommend using DHL Express Courier. Please email us for a quote and further details.