RETURNS

Lott Studio is committed to providing high-quality products. If there is an issue with the product you received, or if your delivery does not match your order (e.g., wrong product), please contact our customer service team. When contacting us via email, include as many details as possible, including your order number and a picture if there is a problem with the item.

If you are not completely satisfied with your purchase, we will offer an exchange or store credit, provided you return the item in its original packaging within 14 days from the date of purchase. The item must be unworn and in its original condition, accompanied by the receipt. For Christmas orders, the size exchange period is extended until January 20th. Sale items cannot be exchanged or refunded for change of mind.

You are responsible for the return freight and must arrange the return yourself. The goods remain your responsibility until they reach our studio. Ensure you pack the return securely to prevent damage.

Lott Studio complies with the standards set by the ACCC. You can find our Terms and Conditions here.

FAULTS & DAMAGE

It is the purchaser's responsibility to inspect all products upon delivery. While we make every attempt to ensure your goods arrive in undamaged condition, occasionally this does not happen. You must contact Lott Studio at info@lottstudio.com.au within 48 hours of receiving the goods to advise us that they are in damaged or faulty condition. We will then provide the postage details for the return of the faulty or damaged goods, which will be at no charge to you.

If the item is determined to have a production fault, we will provide a repair or replacement. If replacement is not possible, a refund will be issued minus freight charges. Lott Studio complies with the standards set by the ACCC.

Jewellery damaged due to general wear and tear or customer mistreatment will not be considered for replacement or refund. If your item is damaged, we offer a repair service. Contact the studio directly for details.

All items will be reviewed, and actions will be determined by the Lott Studio team.

You can find our Terms and Conditions here.

PRIVACY POLICY

All information you provide is used solely to ensure the best possible shopping experience and is kept strictly confidential. Your personal information will not be shared, circulated, or modified without your prior consent.

When you place an order with us, we request certain personal information, such as your name, email, and delivery address. This information is used for billing purposes and to complete your order. If there are any issues processing your order, we will use your contact information. Your telephone number is required for shipping purposes in case Australia Post needs to contact you regarding the delivery.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Significant changes will be communicated on this page.

DISCLAIMER

Lott Studio strives to provide accurate and updated content on this website. However, there may be occasional price changes, sold-out items, and other unintentional errors. We reserve the right not to be liable for these errors or changes. If an item is sold out after payment has been made, we will issue a full refund. For further inquiries, please contact customer care at info@lottstudio.com.au. This policy was last updated in August 2024.