Work with the Studio


Jewellery Consultant and Customer Experience Manager:

 

Lott Studio is a contemporary Melbourne jewellery label established by jeweller Kari Layton. For the last 8 years Kari has designed slow release sculptural jewellery collections, handmade in her Melbourne studio, using only local trade and closed cycle techniques. This slow made, considered design ethos is a key value of the studio and is in the team of passionate individuals who work with her and support her in her work. Her approach to designing involves meticulous attention to detail, combining sculptural aesthetic outcomes.

We are seeking out a conscientious and inspired creative individual to join the Lott Studio team as a Jewellery Consultant and Customer Experience Manager. Someone with a wealth of creative perspectives who bring out the best in themselves and others. 

As a Jewellery Consultant and Customer Experience Manager, you embody a desire to engage, listen and guide customers to design pieces that are relevant to them. You will welcome customers into our space through intentional interactions. In demonstrating jewellery knowledge, and providing creative outcomes in client consultations you will deliver an exceptional, inclusive customer experience that contributes to the studio’s overall commercial success. 

 

About You:

You will need to be confident and able to work one on one with our client base to suggest pieces from our collection, as well as make recommendations and variations to pieces on differing budgets. 

Be able to provide clients with the knowledge they are looking for.

You feel aligned with our aesthetic. You have a minimum 5 years retail/ design consultancy experience. 

Nurturing and closing sales comes naturally to you. 

A passion and knowledge of jewellery is preferable in order to best meet the role needs, but not essential. 

Being organised and working to a schedule is one of your strengths.

You will be working independently in the showroom and visiting the workshop from time to time. Solving problems, being a wonderful communicator and team player is critical.

The requirement is for a minimum of four days a week and the position is located on site. The days required include Saturday, either permanently or on rotation. 

We are looking for a unique individual and will be willing to consider the individual requirements you need to be successful in this role. 

 

Role Includes:

~ Answer customer enquiries promptly both digitally and in person

~ Feel confident to make appointments for viewings and undertake design consultations with clients on their individual job brief.

~ Ship out online orders 

~ Provide quotes for clients and design briefs to the workshop team. 

~ Manage job sales timelines to meet customer deadlines. 

~ Source materials and work with Kari on special projects when required 

~ Excellent customer service skills, nurturing the unique experience of made-to-order.

~ Sales reporting and stock management

~ Make suggestions for new pieces in the collection. 

 

If this role is of interest please send your CV to 

jobvacancy@lottstudio.com.au